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FAQ

  • I forgot my password ?

    Don't worry if you forget your password, follow these steps to reset your password:

    1) Click on My Account to access the login window
    2) Click on Forget password link below the LOGIN button
    3) Enter your e-mail id in the text box and reset password.

    We will send you an e-mail of your Registered User Id and Password. In case you do not remember your ID and password both, send your order number at support@happyballot.com with a request to retrieve login id and password. Our team will shortly provide you with required credentials.
  • Can I change my product ?

    If you want to change your product or gift, contact us at support@happyballot.com or +91 9848947000. Any changes in order information can be considered if notified to us  and approved by us at least one day before the delivery date. For sameday delivery change of  product might not be possible unless notified immediately to our support team and approved by us.
  • How to cancel an order ?

    For the cancellation of confirmed orders  we accept request within 24 hours of placing an order. For a cancellation request mail us at support@happyballot.com or call at +91 9848947000.

    Request for the cancellation of same day delivery might not be possible due to short notice express procedure unless it is immediate request after placing order.For a cancellation request mail us at support@happyballot.com or call at +91 9848947000.
  • How to check the current status of my order?

    You can check the current status of your order at our site www.happyballot.com by entering your order number in the track order in our website.For any help contact our customer care executive at +91 9848947000.
  • Can I change the delivery date ?

    If you want to change the delivery date contact our customer care team at support@happyballot.com or call at +91 9848947000. Make sure you communicate this change within 24 hours of placing an order.
  • choose delivery time as per my convenience ?

    Yes.We deliver 365 days a year including Special Events,Festivals and Holidays.You can specify the required date as delivery date.You can choose a particular time of delivery and time slot but additional charges will be added.However our standard delivery charges are free.
  • Is it possible to cancel my order, at what stage & how ?

    We are unable to process the cancellation of an order unless informed within 24 hours  of placing an order.
  • Can you deliver my gifts today ?

    Yes, we offer a same day delivery service.For fixed time slots additional charges are added.
  • Are there any delivery charges?

    Delivery charges varies depending upon the time of delivery chosen.When you add product to the cart,our website will show you the delivery charges for that particular day and time slot.Delivery charges ranges between Rs.0 - Rs 350/-.
  • Is there any shipping charges with orders?

    There is no shipping charges included for next day delivery and same day delivery(excluding for fixed time delivery).
  • Can I add more products to my order ?

    If you want to add more products in your order, contact our support team at +91 9848947000 or e-mail at support@happyballot.com
  • If I order from places other than US,how will I be charged ?

    Though the prices mentioned in our site in US dollar. You will be charged in your local currency equivalent to the value mentioned in US$.It will be automatically calculated as per the prevailing rates.
  • Is it possible to deliver Gifts as Surprise ?

    Yes. It is possible to deliver gifts as Surprise.If mentioned in shipping instructions.We do not call recipients and deliver directly.if recipients are not available at the specified time range,gifts will be handed over to Family members. We require Land marks for such surprise deliveries.
  • What is HappyBallot Return Policy ?

    No returns/exchanges are allowed.However,in case if a wrong or a defective product has been sent do let us know at the earliest.You can write to us at support@happyballot.com or call us at +91 9848947000.
  • Refund for non-delivery of Items

    Non-Perishable Items: In case of missed/non-delivery of non-perishable items, due to the Non-Availability of the recipient, the order will be repeated once more after the stipulated day. If the item cannot be delivered after 2 attempts, then the refund for the same will be made. 

    Perishable Items: For delivery of Cakes, Flowers,Fruits and Sweets the delivery of items will be attempted only once. Being perishable in nature, there will be no refund against such items.

    Partial Refund:

    Partial Refunds will be made in case of multiple goods being ordered and one/few items amongst that list is/are not delivered. In such cases, customers get refund only against non-executed deliveries.

    Refund against cancelled orders :

    Refund will be made only against approved cancelled orders, I.e a cancellation which has been notified to us, and has approved by us. Cancellation should be informed minimum of 24 hours in advance of delivery Date. However, Approval of Cancellation is subjected to our acceptance for cancellation.

    Note: Refund for item(s) or exchange for damaged/ wrongly shipped item(s) will be made/done after deducting the shipping/handling charges.
  • How many days in advance should I place the order?

    Perishable items:Generally we accept orders received 1 day in advance of delivery date. But in special cases we can even deliver on the same day if the order is placed before 1:00 PM IST and the same will be delivered before 7:00 PM IST. 
  • What about the photo Feature?

    At HappyBallot we have an option of taking photo while delivering Orders/Gifts.Digital Photos will be sent to you within 48 Hours after your order is executed.These photos will be uploaded to our website and these photos album can be visited by you by logging into your account on our site.Free Photo offer is subjected to acceptance and availability of recipients at the time of delivery.We will be hiring additional Delivery Staff for Event days like Diwali, Valentines Day, Mothers day, Rakhi, New Year etc. and photo feature cannot be assured these days.Currently the Photo Feature is  available for Hyderabad & Secunderabad.    
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